Location: Zone E, [Level 2]
Date Posted: 4/29/2013
Responsibilities:
Product knowledge of the entire L'Occitane product line
Assist customers with their choices of products for themselves and as gifts
Develop a knowledge of skincare and its application
Provide skincare expertise to L’Occitane clients
Provide outstanding and quality customer service Develop strong product knowledge of the entire L'Occitane product line, including “True Stories”
Build customer service relationships by telling our "True Stories" to customers with passion
Support store operations Maintains store appearance and any other directive from store manager
Stays familiar with how to execute price changes, transfers and cash register routines
Addresses loss prevention issues that may occur, following L’Occitane standards
Assists in training new sales associates
Stays familiar with internal policies and programs contained in the L’Occitane Associate Handbook
Uses teamwork to assist all associates in providing customer service and maintaining store standards in all departments
Communicates effectively and professionally with all associates within the store
Requirements:
1+ years work in retail sales
A positive professional and energetic attitude
A passion for customer service and selling
Excellent oral and written communication
Basic math skills are necessary
L'OCCITANE is a unique brand focusing on the well-being of women and men alike. It seeks to create harmony, which links the pleasure of the senses with inner balance. The products range from skincare to home fragrances. All are manufactured in the time-honored traditional way using fine natural ingredients, primarily from Provence. The company was founded by Olivier Baussan in the south of France in 1976. The first shop and mail order service was opened in Volx, France, in 1980. The current factory in Manosque was established in response to an ever-growing distribution network. In the mid to late 1990s subsidiaries were opened in the United States, Hong Kong and the United Kingdom. Today, L'OCCITANE US employs over 1000 people with more than 180 boutiques in the United States covering over 30 states. L'OCCITANE also has a significant worldwide presence, with boutiques in nearly 90 countries. All products and boutiques reflect the Company's core values of authenticity, simplicity, sensory pleasure and respect for people and the planet. From simple, natural ingredients, L'OCCITANE creates products that serve the ultimate goal of well-being in ourselves and in our homes. The fragrances are varied, unusual, natural and wonderfully appealing.